Policies

At Santa Barbara Pistachios, we take pride in serving our customers with great products, year after year. As in all good relationships, communication is important. Please read our policies below and be sure to get in touch if you have any questions.

Shipping Policy

 Orders are processed daily, and we make every effort to ship them out in a timely manner, we do not hold orders. Orders are processed in the order they come in. Allow an extra day or two during holidays or for large orders. All orders placed after 2 pm on Thursday will not be processed until the following Monday. Shipments to Hawaii, Alaska, U.S. Territories or an APO can be shipped via USPS Priority Mail or in Priority Mail Flat Rate Boxes. An additional charge may apply. Orders being delivered to these areas must be placed by phone or e-mail. Please contact us at (800)896-1044 or e-mail: info@sbpistachios.com to place your order. Santa Barbara Pistachio Company cannot be held responsible for packages lost by USPS.

We offer USPS and UPS Ground shipping options. Due to the rural location of our farm, overnight delivery service is unavailable. Options for expedited delivery are 2nd Day Air & 3 Day Select. Shipments to the East Coast via UPS Ground or USPS will take a minimum of 5-7 business days. Please see the map below for average time in transit. 

NOTE: We are not responsible for orders delivered to an incorrect address supplied by the sender. 

Return Policy

At Santa Barbara Pistachios we back our pistachios with a 100% satisfaction guarantee. If for any reason, you are unsatisfied with your purchase please contact us at (800) 896-1044 for instructions on returns and exchanges. We will replace or refund any unopened product in the event that it does not meet your expectations. Customer is responsible for return shipping fees. You must contact us within 15 days of your order. In case of refund, shipping charges are not refunded. Refunds are processed when the original product is returned to us.